Tutor Application Status Explained
What "Waiting for review", "Not approved", "Hidden" and "Suspended" mean for your LessonPro profile, how long review takes and what to do next.
After you apply, your LessonPro profile is in one of a few states. Only one of them is public. This page explains each one, how long a review takes and what you can do while you wait.
Waiting for review: the 24-48 hours
Every new application starts here. We check your Ghana Card, your selfie and your details, and we contact your referees (at least one must confirm), usually within 24 to 48 hours. A person on our team does the check.
While you wait:
- Your profile is not public. Parents cannot find it in search.
- In the LessonPro app, your dashboard shows Waiting for review, and My profile shows Not public yet.
- You cannot edit your subjects, rate or bio yet. You can still update your ID documents, your referees and where you teach.
When we approve you, we text you from "LessonPro" with the link to your public profile, and the app sends a push saying You are approved. Your profile is live from that moment.
Not sure which state you are in? Go to Support, type your phone number into Find Your Profile and tap Find Profile. It shows your status: Pending, Verified, Rejected, Inactive or Suspended.
Not approved: usual reasons and how to fix them
If we cannot approve your application, we text you the reason. The usual ones are:
- Ghana Card photo not clear
- Selfie photo not clear
- Selfie does not match Ghana Card
- Name does not match Ghana Card
- Details incomplete
- Subjects do not match your qualifications
- References could not be reached
A photo problem is the easiest to fix. Sign in on the website with the same phone number, open Edit Profile and send new photos under Update ID Documents. Your application goes back to Waiting for review and we check it again. Tips for Ghana Card photos and selfies that pass.
Any other reason: message us on WhatsApp with your LessonPro code (it starts with LP) and tell us what you want to change. We will tell you what we need.
Hidden, Suspended and Archived
These states apply to a profile that was live before.
Hidden (Inactive). Your profile is switched off and parents cannot see it. We text you when this happens, with a reason if there is one. To list it again, message us on WhatsApp.
This is different from switching off Taking new students yourself. With that switch off you stay listed. Pause or resume new students.
Suspended. Your profile is hidden from parents and you cannot make changes. We text you the reason. Reasons include reports from parents or students, profile details found to be false, missed lessons without notice, unprofessional conduct, or asking for payment outside agreed lessons. To resolve it, message us on WhatsApp.
Archived. The profile has been closed and its link no longer works. If you think this is a mistake, contact us.
Approved and ready to start? Sign in to the app with your phone number.